Terms of Service

Effective Date: May 17, 2026  |  Last Updated: May 17, 2026

1. Acceptance of Terms

Welcome to Cafe Rio (hereinafter referred to as "we," "us," "our," or "the Company"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Cafe Rio, governing your access to and use of the website located at meal-caferio.click (the "Website"), including all content, features, functionality, and services offered through the Website.

By accessing, browsing, or using the Website in any manner — including placing orders, creating an account, subscribing to promotional materials, or simply viewing content — you acknowledge that:

• You have read, understood, and agree to be bound by these Terms in their entirety;
• You are at least eighteen (18) years of age, or you are a minor accessing the Website under the supervision and with the consent of a parent or legal guardian who agrees to these Terms on your behalf;
• You have the legal capacity to enter into a binding agreement under applicable United States law;
• Your use of the Website complies with all applicable federal, state, and local laws and regulations.

If you are accessing the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you individually and that entity.

These Terms are governed by the laws of the United States and the applicable state law of the jurisdiction in which the Company operates. We reserve the right to update, modify, or replace these Terms at any time. Continued use of the Website after any such changes constitutes your acceptance of the new Terms.

2. Description of Services

Cafe Rio operates as a food service business providing consumers with access to menu information, online ordering capabilities, delivery and pickup coordination, catering inquiries, promotional offers, and related customer support services through the Website at meal-caferio.click.

Our services include, but are not limited to:

• Online Menu Browsing: Users may view our current menu offerings, including food items, descriptions, pricing, nutritional information, and available customizations.
• Online Ordering: Users may place orders for pickup or delivery directly through the Website, subject to availability and applicable service areas.
• Account Registration: Users may create a personal account to manage orders, save preferences, track order history, and receive personalized offers.
• Catering Services: Businesses and individuals may request catering quotes and coordinate large-scale food orders through the Website.
• Promotional Offers and Loyalty Programs: Users may participate in promotional campaigns, discount programs, and loyalty reward initiatives offered by the Company from time to time.
• Customer Support: Users may contact us for assistance with orders, complaints, feedback, or general inquiries.
• Newsletter and Communications: Users may opt in to receive email communications, updates, and promotional materials from Cafe Rio.

We reserve the right to modify, suspend, discontinue, or limit any aspect of our services at any time, with or without notice, at our sole discretion. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

The availability of menu items, pricing, and services may vary by location, time, and other operational factors. All product images displayed on the Website are for illustrative purposes only and may not exactly represent the actual product served.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of the Website, you agree to:

• Provide accurate, current, and complete information when creating an account, placing an order, or making any inquiry;
• Maintain the security and confidentiality of your account credentials, including your password;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other security breach;
• Use the Website only for lawful purposes and in compliance with all applicable federal, state, and local laws;
• Comply with all instructions, guidelines, and policies posted on the Website;
• Be responsible for all activities that occur under your account.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website for any fraudulent, deceptive, or unlawful purpose, including but not limited to identity fraud, payment fraud, or the submission of false orders;
• Attempting to gain unauthorized access to any portion of the Website, any other user's account, or any systems or networks connected to the Website;
• Using automated tools, bots, scrapers, crawlers, or similar technology to access, collect data from, or interact with the Website without our express written consent;
• Uploading, posting, transmitting, or distributing any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;
• Interfering with or disrupting the integrity or performance of the Website, including through the introduction of viruses, malware, or other harmful code;
• Copying, reproducing, distributing, displaying, or creating derivative works based on any content from the Website without prior written permission;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Circumventing or attempting to circumvent any technological measure designed to protect the Website or restrict access to its content;
• Collecting or harvesting any personally identifiable information from the Website, including account names or email addresses, without authorization;
• Using the Website to send unsolicited communications (spam) to other users or third parties;
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm the Company or its users;
• Violating any applicable federal, state, or local law, regulation, or ordinance in connection with your use of the Website.

Violation of any of the above prohibitions may result in immediate termination of your account, referral to law enforcement authorities, and civil or criminal liability under applicable law.

4. User Accounts and Registration

Certain features of our Website may require you to register for an account. When you register, you agree to provide truthful, accurate, current, and complete information and to promptly update such information to keep it accurate and current.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You may not share your account with any other person or allow any other person to access or use your account. We reserve the right to terminate accounts that are found to be shared or misused.

We may, at our sole discretion, refuse to register any individual, cancel any account, or reject any order for any reason, including if we believe that the user is in violation of these Terms.

5. Intellectual Property Rights

All content, materials, and elements available on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video content, data compilations, software, and the overall design and layout of the Website (collectively, the "Content"), are the exclusive property of Cafe Rio or its content suppliers and are protected by applicable United States and international intellectual property laws, including copyright, trademark, patent, and trade secret laws.

The Cafe Rio name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company. You may not use these marks without the prior written permission of Cafe Rio. All other trademarks, service marks, and trade names appearing on the Website are the property of their respective owners.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with availing our food services. This license does not include:

• Any resale or commercial use of the Website or its Content;
• The collection and use of any product listings, descriptions, or prices;
• Any derivative use of the Website or its Content;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of the Website or its Content automatically terminates the permission or license granted by these Terms. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without our express written permission.

If you submit feedback, reviews, suggestions, ideas, or other content to us (collectively, "User Content"), you grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not violate any third-party rights.

6. Ordering and Payment Terms

6.1 Placing Orders

When you place an order through the Website, you are making an offer to purchase the selected food items at the listed prices. We reserve the right to accept or reject any order at our sole discretion. An order confirmation sent to your email does not constitute our acceptance of the order; actual acceptance occurs when the order is confirmed for preparation.

All orders are subject to availability. In the event that an item becomes unavailable after you have placed your order, we will notify you as soon as possible and offer a suitable alternative or a full refund for the unavailable item.

6.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices listed do not include applicable sales taxes, delivery fees, service charges, or any other fees that may apply, which will be clearly disclosed at checkout before you complete your purchase.

We make every effort to ensure that all prices displayed on the Website are accurate. However, in the event of a pricing error, we reserve the right to cancel any orders placed at an incorrect price and to refund any amounts already charged.

6.3 Payment Methods

We accept various forms of payment as indicated on the Website at the time of checkout. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method. You authorize us to charge the applicable fees to your payment method.

All payment transactions are subject to authorization and verification by the applicable payment processor. We are not responsible for any errors, failures, or unauthorized transactions processed by third-party payment providers.

6.4 Refunds and Cancellations

Refund and cancellation policies are subject to the specific terms applicable at the time of your order. Please contact us at [email protected] for any refund or cancellation requests. We reserve the right to decline refunds for orders that have already been prepared or are in transit for delivery.

7. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND OTHER MATERIALS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We do not warrant or make any representations regarding the results that may be obtained from the use of the Website, or the accuracy or reliability of any information obtained through the Website. No advice or information, whether oral or written, obtained by you from Cafe Rio or through the Website shall create any warranty not expressly stated in these Terms.

Nutritional information, allergen details, and ingredient lists provided on the Website are intended as general guidance only and may not be fully accurate or up to date. Users with food allergies, dietary restrictions, or medical conditions are strongly advised to consult directly with our staff before placing an order.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or data;
• Loss of goodwill or business opportunities;
• Personal injury or property damage;
• Unauthorized access to or alteration of your transmissions or data;
• Any damages resulting from your reliance on information obtained through the Website;
• Any other intangible losses arising out of or in connection with your use of or inability to use the Website or its services.

IN NO EVENT SHALL CAFE RIO'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

These limitations apply regardless of the legal theory on which the claim is based (whether in contract, tort, negligence, strict liability, or otherwise), even if Cafe Rio has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full.

9. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its officers, directors, employees, agents, licensors, affiliates, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or services in any manner not authorized by these Terms;
• Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or consumer protection rights;
• Your violation of any applicable federal, state, or local law or regulation;
• Any User Content you submit, post, or otherwise make available through the Website;
• Any fraudulent, negligent, or willful misconduct on your part.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with us in asserting any available defenses. You shall not settle any claim or matter without our prior written consent.

10. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using the Website, you consent to the data practices described in our Privacy Policy.

To the extent you are a resident of the State of California, your privacy rights may also be governed by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please review our Privacy Policy for details on how we handle requests related to your rights under California law.

For all users in the United States, our privacy practices are also subject to the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce, including in connection with the collection and use of personal information.

11. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Cafe Rio. These links are provided solely for your convenience and information. We have no control over the content, privacy policies, or practices of any third-party website or service and accept no responsibility for them.

We encourage you to review the terms of service and privacy policies of any third-party website you visit. Your use of third-party websites is at your own risk, and any transactions conducted on third-party platforms are solely between you and that third party. Cafe Rio shall not be liable for any losses or damages arising from your use of third-party services.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio operates, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or related to these Terms or your use of the Website shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection to the laying of venue in such courts.

For matters involving consumer protection, the Federal Trade Commission Act (15 U.S.C. § 45) and applicable state consumer protection statutes shall also apply where relevant. Nothing in these Terms shall be construed to limit any rights you may have as a consumer under applicable federal or state law.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact us at [email protected] and attempt to resolve the dispute informally. We will make good-faith efforts to resolve your concern within thirty (30) days of receiving your written notice describing the nature of the dispute and the relief sought. If a resolution cannot be reached within that period, either party may proceed to formal dispute resolution as described below.

13.2 Arbitration Agreement

Except as otherwise specified herein, you and Cafe Rio agree that any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, or your use of the Website, shall be resolved by binding arbitration administered by a mutually agreed-upon arbitration service in the United States, rather than in court, except that either party may bring claims in small claims court if the claims qualify.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding. The costs of arbitration shall be shared equally between the parties unless the arbitrator determines otherwise based on applicable law.

13.3 Class Action Waiver

YOU AND CAFE RIO EACH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. Unless both you and Cafe Rio agree otherwise, no arbitrator or judge may consolidate more than one person's claims or preside over any form of a class action.

13.4 Exceptions

Notwithstanding the foregoing arbitration agreement, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with us. We reserve the right, at our sole discretion, to:

• Terminate or suspend your access to all or part of the Website at any time, with or without cause, with or without notice;
• Delete your account and any associated data in accordance with our Privacy Policy;
• Refuse service to any person or entity for any reason, to the extent permitted by applicable law.

Upon termination of your access, your right to use the Website will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination, including any outstanding payment obligations.

15. Changes to Terms of Service

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on the Website at meal-caferio.click;
• Where appropriate, notify you by email at the address associated with your account or by a prominent notice on the Website.

Your continued use of the Website after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately cease using the Website and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any changes. Your continued access to or use of the Website following the posting of any changes to these Terms constitutes your binding acceptance of such changes.

16. Severability

If any provision, section, clause, or part of these Terms of Service is found by a court or arbitrator of competent jurisdiction to be invalid, unlawful, void, unenforceable, or contrary to applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect. The parties agree that the remaining provisions shall be interpreted so as to best accomplish the intent and economic effect of the original Terms to the greatest extent possible.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Cafe Rio with respect to your use of the Website and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and Cafe Rio relating to the subject matter hereof.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver by us of any breach or default shall not be deemed to be a waiver of any subsequent breach or default. No waiver shall be effective unless made in writing and signed by an authorized representative of Cafe Rio.

18. Force Majeure

Cafe Rio shall not be liable for any delay, interruption, or failure in the performance of its obligations under these Terms arising from or caused by events beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic or epidemic events, acts of war or terrorism, government actions or regulations, power outages, internet service disruptions, labor disputes, or supply chain disruptions. In such events, we will make reasonable efforts to notify you and resume services as soon as practicable.

19. Accessibility

Cafe Rio is committed to making our Website accessible to all users, including individuals with disabilities, in compliance with applicable federal and state laws, including the Americans with Disabilities Act (ADA). If you experience any difficulty accessing our Website or its content, please contact us using the information below so that we can provide assistance and work toward improving accessibility.

20. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, or if you need to reach us for any reason related to your use of our Website or services, please contact us using the following information: